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LondonWaste Limited Pension Scheme (PO-27944)

Complainant: Mrs S
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-27944
Outcome: Not upheld
Appeal outcome: None
Respondent: Trustees of LondonWaste Limited Pension Scheme (the Trustee)
LondonEnergy Limited (the Company)
Capita Employee Benefits (Capita)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustee, the Company or Capita.

Complaint summary

 

Mrs S’ complaint is that following her redundancy the Trustee has unfairly reduced her pension by applying an early retirement reduction factor (actuarial reduction). She said that the Scheme Rules include a provision for members who have been made redundant to claim their pension unreduced.

Mrs S also said that she did not reject a settlement agreement that the Company offered, which would have allowed her to receive an unreduced pension.

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