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Local Government Pension Scheme (CAS-29702-L0S7)

Complainant: Mr U
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-29702-L0S7
Outcome: Upheld
Appeal outcome: None
Respondent: Southwark Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr U’s complaint is upheld. To put matters right, Southwark Council shall pay Mr U £500 in recognition of the significant distress and inconvenience which its errors have caused him. In addition, it shall send him a formal letter of apology.

Complaint summary

Mr U has complained that Southwark Council failed to:-

· Pay all the Additional Voluntary Contributions (AVCs) he made into the LGPS AVC scheme in a timely manner.

· Carry out an “inter-fund” transfer of his pension rights in the LGPS, including his AVC fund, to Lewisham Council without undue delay.

· Respond satisfactorily to his enquiries concerning when he would receive his 2018 annual benefit statements for the main LGPS and its AVC scheme.

· Properly deal with the subsequent complaint he made using its internal complaint procedure about its poor administrative service.

View determination

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