NHS Pension Scheme (CAS-29964-N1S8)

Complainant: Mr Z
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-29964-N1S8
Outcome: Partly upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr Z’s complaint against NHS BSA is partly upheld. To put matters right, NHS BSA shall pay £1,000 to Mr Z for the serious distress and inconvenience that he has suffered.

Complaint summary

Mr Z has complained about NHS BSA’s delay in administering his pension. In particular, he is unhappy with the service he has received from NHS BSA in relation to:

· processing his claim and paying his pension benefits;

· providing information about his entitlement; and

· investigating and responding to his complaint, including the redress offered.

 

View determination

Download

Related decisions

  • Sun Life Financial of Canada FSAVC Plan (CAS-38761-Q0T4)

    Complainant: Dr N
    Respondent: Sun Life Financial of Canada
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-38761-Q0T4
    Date:

  • NHS Pension Scheme (CAS-31676-N1P3)

    Complainant: Mrs Y
    Respondent: NHS Business Service Authority
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-31676-N1P3
    Date:
View all decisions