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Principal Civil Service Pension Scheme (CAS-32800-Q4G0)

Complainant: Mr H
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-32800-Q4G0
Outcome: Not upheld
Appeal outcome: None
Respondent: MyCSP
Cabinet Office
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr H’s complaint and no further action is required by MyCSP or the Cabinet Office.

Complaint summary

Mr H has complained about the incorrect pension statements he received from MyCSP, the administrator for the PCSPS. As a result, he has lost trust in the administration of his pension and would like an external audit of his pension record to ensure he has the correct benefits.

View determination


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