Local Government Pension Scheme (CAS-34932-F0D2)
Ombudsman’s Determination
Outcome
I do not uphold Ms Z’s complaint and no further action is required by the Council.
Complaint summary
Ms Z has complained that she incorrectly completed her pension claim form by stating that she would like to take the standard lump sum option, but the Council has unreasonably refused her request to amend this to the maximum lump sum option.
Ms Z has argued that the overall service she received relating to her request for her retirement benefits was poor.
View determination
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