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Local Government Pension Scheme (CAS-34932-F0D2)

Complainant: Ms Z
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-34932-F0D2
Outcome: Not upheld
Appeal outcome: None
Respondent: London Borough of Barnet
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Ms Z’s complaint and no further action is required by the Council.

Complaint summary

Ms Z has complained that she incorrectly completed her pension claim form by stating that she would like to take the standard lump sum option, but the Council has unreasonably refused her request to amend this to the maximum lump sum option.

Ms Z has argued that the overall service she received relating to her request for her retirement benefits was poor.

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