Renault UK Limited Pension Fund - Renault Section (CAS-36353-J5C3)
Complainant: Mr D
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-36353-J5C3
Outcome: Not upheld
Appeal outcome: None
Respondent: Mercer
The Trustees of the Renault UK Limited Pension Fund
The Trustees of the Renault UK Limited Pension Fund
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr
Complaint summary
Mr D has complained that:-
- He was not informed that he could have received an early retirement pension on an unreduced basis.
- The Cash Equivalent Transfer Value (CETV) of his benefits in the Fund fell between 2016 and 2018.
- Mercer applied reductions to his CETVs.
- Mercer provided him with poor service.
View determination
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