ReAssure Retirement Account (CAS-40059-V7L1)
Complainant: Mrs N
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-40059-V7L1
Outcome: Not upheld
Appeal outcome: None
Respondent: ReAssure Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by ReAssure.
Complaint summary
Mrs N has complained that ReAssure used the incorrect unit price date to purchase her chosen units when setting up her new Retirement Account. She would like to establish:
· when ReAssure received the completed application form;
· what date should have been used to sell and purchase the relevant units; and
· what financial loss she has suffered.
View determination
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