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Civil Service Compensation Scheme (CAS-40586-H8N5)

Complainant: Mrs R
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-40586-H8N5
Outcome: Not upheld
Appeal outcome: None
Respondent: The Cabinet Office
MyCSP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Cabinet Office and MyCSP.

Complaint summary

 

Mrs R has complained that the Cabinet Office and MyCSP did not:-

· Take into account the service she transferred into the Principal Civil Service Pension Scheme (PCSPS), from the Local Government Pension Scheme (LGPS) and the NHS Pension Scheme, on Public Sector Transfer Club (the Club) terms, when calculating the compensation payable to her from the CSCS.

· Provide her with sufficient clear information about the PCSPS and CSCS in order to decide whether transferring service from her previous pension schemes into the PCSPS would be in her best financial interests.

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