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Scottish Teachers' Pension Scheme 2015 (CAS-41663-K6C5)

Complainant: Dr T
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-41663-K6C5
Outcome: Partly upheld
Appeal outcome: None
Respondent: Scottish Public Pensions Agency
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Dr T’s complaint against SPPA is partly upheld. To put matters right, SPPA shall pay Dr T a further £500, in addition to the redress that it has already offered her.

Complaint summary

Dr T’s complaint concerns an incorrect quotation provided by SPPA in connection with the purchase of Additional Pension (AP) from the Scheme. Specifically:-

· SPPA used new factors to calculate the cost of her AP purchase when those factors were not yet in force. This made it more expensive to purchase AP.

· By the time that SPPA provided her with the correct information, she had been denied the opportunity to adjust the amount of her AP purchase before the new factors were introduced.

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