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Rentokil Initial 2015 Pension Scheme (CAS-49787-H2M6)

Complainant: Mrs L
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-49787-H2M6
Outcome: Not upheld
Appeal outcome: None
Respondent: Rentokil Initial Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by the Trustee

Complaint summary

Mrs L has complained that the retirement pack that she received, in June 2019, did not include an option to buy back years of service in respect of a period of employment when she was excluded from the Scheme.

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