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NHS Pension Scheme (CAS-54702-Y2X3)

Complainant: Dr U
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-54702-Y2X3
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Dr U’s complaint and no further action is required by NHS BSA.

Complaint summary

Dr U has complained that:-

· He has suffered the loss of a missing personal private pension fund of £121,520.19 and the weekly payment of £224.00 for over six years since 2013 when he retired.

· His annual pension from the NHSPS was incorrectly calculated as £2,189 per annum whereas it should be £4,563 per annum.

· The NHSPS only covers occupational pension and does not include a personal pension to which over £100,000 of National Insurance Contributions (NICs) were paid between 1997 and 2017 and which remain unaccounted for.

He asks that NHS BSA pay him a lump sum of £120,000, being 25% of the pension pot he believes has accrued together with six years back payments totalling £71,232.00. He would also like to be able to transfer his private pension to Legal & General.

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