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NHS Pension Scheme (PO-18811)

Complainant: Dr N
Complaint Topic: Administration
Ref: PO-18811
Outcome: Upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Primary Care Support England
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint is upheld against NHS BSA and PCSE. NHS BSA negligently failed to provide Dr N with adequate information about the taxation of his benefits and PCSE negligently delayed the handling of his pension contributions.

Complaint summary

Dr N has complained that the tax charge applied to his pension commencement lump sum (PCLS) could have been avoided, or significantly reduced, if NHS BSA and PCSE had acted on his requests to update his pensionable pay figures prior to his retirement. Dr N would like NHS BSA and PCSE to meet the Lifetime Allowance (LTA) charge that was incurred.

View determination


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