Scottish Teachers’ Superannuation Scheme (PO-27694)
Ombudsman’s Determination
Outcome
I do not uphold Mrs D’s complaint and no further action is required by SPPA.
Complaint summary
Mrs D has complained about SPPA’s administration of her pension benefits. She believes it provided her with incorrect information regarding the suspension of her pension during a telephone call towards the end of 2015, and that it had delayed informing her about the overpayments. She has said that, had SPPA provided her with correct information in 2015, the overpayments would not have occurred.
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