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Scottish Teachers’ Superannuation Scheme (PO-27694)

Complainant: Mrs D
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-27694
Outcome: Not upheld
Appeal outcome: None
Respondent: Scottish Public Pensions Agency
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by SPPA.

Complaint summary

Mrs D has complained about SPPA’s administration of her pension benefits. She believes it provided her with incorrect information regarding the suspension of her pension during a telephone call towards the end of 2015, and that it had delayed informing her about the overpayments. She has said that, had SPPA provided her with correct information in 2015, the overpayments would not have occurred.

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