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Scottish Housing Association Pension Scheme (PO-28516)

Complainant: Mr E
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-28516
Outcome: Not upheld
Appeal outcome: None
Respondent: TPT Retirement Solutions (formerly The Pensions Trust Retirement Solutions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by TPT.

Complaint summary

Mr E says that in 2014 his employer told him it would remain liable for a £7,000 payment if he remained in the existing AVC fund at retirement. When he queried this at the point the payment became due, he was told that the £7,000 contribution was to be allocated to TPT.

In addition, his employer had offered to match the benefits in the existing fund and pay him a cash sum if he transferred to another one where it would not be liable for the £7,000.

He believes he was misled by these statements.

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