We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Scottish Housing Association Pension Scheme (PO-28516)

Complainant: Mr E
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-28516
Outcome: Not upheld
Appeal outcome: None
Respondent: TPT Retirement Solutions (formerly The Pensions Trust Retirement Solutions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by TPT.

Complaint summary

Mr E says that in 2014 his employer told him it would remain liable for a £7,000 payment if he remained in the existing AVC fund at retirement. When he queried this at the point the payment became due, he was told that the £7,000 contribution was to be allocated to TPT.

In addition, his employer had offered to match the benefits in the existing fund and pay him a cash sum if he transferred to another one where it would not be liable for the £7,000.

He believes he was misled by these statements.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-110509-V6K1)
    Complainant: Mrs H
    Respondent: Quality Villas Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-110509-V6K1
    Date:
  • NEST (CAS-101049-J9Y1)
    Complainant: Mr E
    Respondent: Cru Construction (Services) Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101049-J9Y1
    Date:
View all decisions