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NHS Pension Scheme (PO-29640)

Complainant: Mrs T​
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-29640
Outcome: Not upheld
Appeal outcome: Dismissed
Respondent: ​NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: Yes

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by ​NHS BSA.​  

Complaint summary

Mrs T complained that up until 2019, NHS BSA had not made her aware that her pension in payment included a Guaranteed Minimum Pension (GMP). 

She believes that once she reached her State Pension Age (SPA), the value of her yearly pension from the Scheme should have increased by the value of her GMP entitlement, which it did not.

View determination

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