NHS Pension Scheme (CAS-33218-D4P4)

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA is partly upheld. To put matters right, NHS BSA shall:

· recalculate the early retirement pension and tax free cash sum available to Mrs S from the Scheme based on her pensionable pay of £48,903.46 per annum and her increased total reckonable membership of 25 years 51 days;

· pay Mrs S the additional pension and tax free cash, backdated to her early retirement date and also pay her interest for late payment as provided for in the NHS Regulations; and

· pay Mrs S £500 in recognition of the significant non-financial injustice which she has suffered dealing with this matter.

Complaint summary

Mrs S has complained that:-

· The records held by NHS Pensions* for her membership of the Scheme are incomplete and flawed.

· NHS Pensions used incorrect lower pensionable pay and reckonable membership to calculate the deferred benefits available to her from the Scheme.

· NHS Pensions did not inform her that she would lose her Special Class Status (SCS) on becoming a deferred member of the Scheme and consequently would no longer be eligible for a lower normal retirement age (NRA) of 55.

· She has suffered considerable distress and inconvenience dealing with this matter.