Lloyds Bank Pension Scheme Number 2 (CAS-46341-T0B3)
Lloyds Banking Group
Willis Towers Watson
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint and no further action is required by the Trustee, the Bank or WTW
Complaint summary
Mrs R has complained that the Bank paid an increase on the retirement pensions of some members, but she was incorrectly denied the same entitlement under the Scheme.
View determination
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