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Lloyds Bank Pension Scheme Number 2 (CAS-46341-T0B3)

Complainant: Mrs R
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-46341-T0B3
Outcome: Not upheld
Appeal outcome: None
Respondent: Lloyds Banking Group Pension Scheme Trustees Limited
Lloyds Banking Group
Willis Towers Watson
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Trustee, the Bank or WTW

Complaint summary

Mrs R has complained that the Bank paid an increase on the retirement pensions of some members, but she was incorrectly denied the same entitlement under the Scheme.

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