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Scottish Widows Retirement Benefits Scheme (CAS-47277-S1V2)

Complainant: Mrs S
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-47277-S1V2
Outcome: Partly upheld
Appeal outcome: None
Respondent: Lloyds Banking Group
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint against LBG is partly upheld. To put matters right, LBG shall increase its award to £500 for the significant distress and inconvenience caused.

Complaint summary

Mrs S complained that LBG has incorrectly calculated the value of her pension benefits. This is because LBG did not include her two periods of maternity leave in the calculation of her pensionable service.

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