We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva Master Trust (CAS-49299-H9T3)

Complainant: Miss R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-49299-H9T3
Outcome: Upheld
Appeal outcome: None
Respondent: Right Choice Housing Association Community Interest Company
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss R's complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Miss R £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss R has complained that the Employer, despite deducting contributions from her pay, has failed to pay the contributions into the Scheme.

Miss R has said that the missing contributions amounted to £469.53.

View determination

Download

Related decisions

  • NEST (CAS-106341-G1M4)
    Complainant: Mrs Y
    Respondent: Peter Marson Optometrist
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-106341-G1M4
    Date:
  • Options Workplace Pension Plan (CAS-97119-Y9L3)
    Complainant: Ms T
    Respondent: Core TV Solutions Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-97119-Y9L3
    Date:
View all decisions