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Teachers' Pension Scheme (CAS-56893-V3N7)

Complainant: Mrs N
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-56893-V3N7
Outcome: Partly upheld
Appeal outcome: None
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs N’s complaint against TP is partly upheld. To put matters right for the part that is upheld, TP shall pay Mrs N £500 in recognition of the significant distress and inconvenience it has caused her. 

Complaint summary

Mrs N complained:- 

  • She was not adequately informed about the 30-day break in pensionable employment provision and the potential consequences of this. 
  • She was asked to pay her Additional Pension contributions arrears when she was not eligible to make the contributions.  
  • About the length of time, it took to be informed she was no longer able to contribute to her original Additional Pension arrangement.

View determination

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