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Smart Pension (CAS-73469-C5L6)

Complainant: Miss K
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-73469-C5L6
Outcome: Upheld
Appeal outcome: None
Respondent: Heart Medical
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss K's complaint is upheld and, to put matters right, the Employer shall pay the missing contributions and make good any shortfalls in units. In addition, the Employer shall pay Miss K £1,000 for the severe distress and inconvenience it has caused her.

Complaint summary

Miss K has complained that the Employer, despite deducting contributions from her pay, has failed to pay into the Scheme.

Miss K has said that the missing contributions amounted to £1,906.12.

View determination

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