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Aviva Pension Plan (CAS-79925-D9J9)

Complainant: Miss H
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-79925-D9J9
Outcome: Upheld
Appeal outcome: None
Respondent: Boardworks Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss H’​s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions and make good any shortfall in units. In addition, the Employer shall pay ​Miss H​ £1,000 for the serious distress and inconvenience it has caused her. 

Complaint summary

Miss H has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Plan.  

Miss H has said that the missing contributions amounted to £958.50.

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