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NHS Pension Scheme (CAS-53198-W8C5)

Complainant: Miss R
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-53198-W8C5
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by NHS BSA.

Complaint summary

Miss R has complained that she relied on misinformation provided by NHS BSA in making a decision to accept voluntary redundancy, causing her financial detriment.

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