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Fidelity Funds Network Pension (CAS-65532-W1D0)

Complainant: Mr L
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-65532-W1D0
Outcome: Not upheld
Respondent: Fidelity International
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr L’s complaint and no further action is required by Fidelity.Fidelity.

Complaint summary

Mr L has complained that Fidelity delayed processing his crystallisation request which led to him being financially disadvantaged. He has estimated that the delay caused him to incur a loss of £50,000.

View determination


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