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Smart Pensions (CAS-74469-D5N8)

Complainant: Mrs R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-74469-D5N8
Outcome: Upheld
Appeal outcome: None
Respondent: Craig Boyd Hairdressing
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Mrs R​’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay ​Mrs R ​£500 for the significant distress and inconvenience it has caused her. 

Complaint summary

​​Mrs R ​has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.  

​​Mrs R ​has said that the missing contributions amounted to £1,900.39.

View determination

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