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Royal Mail Statutory Pension Scheme (CAS-78897-G8T0)

Complainant: Mr E
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-78897-G8T0
Outcome: Upheld
Respondent: Cabinet Office, Capita
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr E’s complaint is upheld and to put matters right Capita should pay Mr E his retirement benefits on the basis that he would have chosen a lump sum and reduced pension, rather than a full pension. Additionally, the Cabinet Office and Capita should each pay Mr E £250 (in total £500) for the significant distress and inconvenience that he has suffered. 

Complaint summary

Mr E’s complaint relates to the way in which Capita has paid his retirement benefits due from the RMSPS.

View determination


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