We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Barclays Bank UK Retirement Fund (CAS-81983-B2S6)

Complainant: Mr L
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-81983-B2S6
Outcome: Not upheld
Respondent: Willis Towers Watson (WTW)
The Barclays Fund Board of Trustees (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee. 

Complaint summary

Mr L has complained that WTW will not put his pension into payment, until he provides bank account details in his name. 

View determination

Download

Related decisions

  • TPS Benefits Scheme (CAS-79089-Z5M8)
    Complainant: Professor N
    Respondent: The Trustee of the TPS Benefits Scheme
    Outcome: Upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-79089-Z5M8
    Date:
  • Royal London Annuity (CAS-74345-R3Y7)
    Complainant: Mr S
    Respondent: Royal London
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-74345-R3Y7
    Date:
View all decisions