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Scottish Widows Group Personal Pension Plan (CAS-110449-F6G2)

Complainant: Mr E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-110449-F6G2
Outcome: Upheld
Respondent: Key Security (UK) Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £1,268.77 into the Plan. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Plan. 

In addition, the Employer shall pay Mr E £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr E has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Plan.

The available evidence shows that the missing contributions amounted to £1,268.77.

View determination

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