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The People’s Pension Scheme (CAS-110622-G2Q2)

Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-110622-G2Q2
Outcome: Upheld
Respondent: Vulcan Aluminium Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £3,566.40 into the Scheme. The Employer shall ensure that Mr R is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr R has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme.

The available evidence shows that the missing contributions amounted to £3,566.40.

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