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NEST Pension Plan (CAS-111953-P0L3)

Complainant: Mrs L
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-111953-P0L3
Outcome: Upheld
Respondent: Colline's Kitchen
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs L’s complaint is upheld and, to put matters right, the Employer shall pay £1,401.53 into the Scheme. The Employer shall ensure that Mrs L is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs L  £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs L has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

Mrs L has said that the missing contributions amounted to £1,401.53.

View determination


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