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Local Government Pension Scheme (CAS-38916-T6Z7)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-38916-T6Z7
Outcome: Partly upheld
Respondent: Nottinghamshire County Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint against NCC is partly upheld. To put matters right, NCC shall pay Mr N £500 for significant distress and inconvenience. 

Complaint summary

Mr N has complained that NCC has amended the service credit in respect of his transfer-in. Mr N has also complained about NCC’s customer service.

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