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Paymaster Pension Scheme (CAS-61341-Q4Z2)

Complainant: Ms H
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-61341-Q4Z2
Outcome: Not upheld
Respondent: Equiniti Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Ms H’s complaint and no further action is required by the Trustee.

Complaint summary

Ms H has complained that she has not been able to claim a retrospective additional pension benefit (APB) that she was eligible for as she was single. She has said she was not made aware of this option at the time of her retirement despite providing evidence that she was divorced.

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