Paymaster Pension Scheme (CAS-61341-Q4Z2)
Ombudsman’s Determination
Outcome
I do not uphold Ms H’s complaint and no further action is required by the Trustee.
Complaint summary
Ms H has complained that she has not been able to claim a retrospective additional pension benefit (APB) that she was eligible for as she was single. She has said she was not made aware of this option at the time of her retirement despite providing evidence that she was divorced.
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