BAE Systems Pension Scheme (CAS-61452-D6H7)
Complainant: Mr R
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-61452-D6H7
Outcome: Not upheld
Respondent: Equiniti Pension Solutions
BAE Systems Pension Funds Trustees Limited
BAE Systems Pension Funds Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by Equiniti or the Trustee.
Complaint summary
Mr R has complained that he suffered financial detriment, distress, and inconvenience due to the way that his benefits in the Scheme were calculated (particularly in relation to the commutation of pension in exchange for a lump sum) and the poor service provided by the Scheme’s administrators.
View determination
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