We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

BAE Systems Pension Scheme (CAS-61452-D6H7)

Complainant: Mr R
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-61452-D6H7
Outcome: Not upheld
Respondent: Equiniti Pension Solutions
BAE Systems Pension Funds Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Equiniti or the Trustee. 

Complaint summary

Mr R has complained that he suffered financial detriment, distress, and inconvenience due to the way that his benefits in the Scheme were calculated (particularly in relation to the commutation of pension in exchange for a lump sum) and the poor service provided by the Scheme’s administrators.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-60994-H2H2)
    Complainant: Dr S
    Respondent: NHS Business Services Authority
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-60994-H2H2
    Date:
  • Volkswagen Group Pension Scheme (CAS-71351-P8X2)
    Complainant: Mr N
    Respondent: Volkswagen Group Pension Scheme Trustee Limited
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-71351-P8X2
    Date:
View all decisions