NEST (CAS-63094-L7R3)

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the First, Second, Third and Fourth Respondents (the Respondents) shall pay the missing contributions in respect of his pension and make good any shortfall in units. 

In addition, the Respondents shall pay Mr D £2,000 for the exceptional distress and inconvenience it has caused him.

At all material times, Mr D was employed by one of the Respondents listed above ((1)-(4)). The Fourth Respondent has at various times been Mr D’s employer, administrator and/or the director of Mr D’s employer and so this complaint is also upheld against him personally.  For the avoidance of doubt, the First, Second, Third and Fourth Respondents are jointly and severally liable to pay Mr D in accordance with the Directions below. 

Complaint summary

Mr D has complained that the Respondents, despite deducting contributions from his pay, have failed to pay them into the Scheme. 

Mr D has said that the missing contributions amounted to £1,939.10.