We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-82015-H7J5)

Complainant: Mr D
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-82015-H7J5
Outcome: Upheld
Respondent: NRS Northern Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and, to put matters right, the Employer shall pay £3,613.48 into the Scheme. The Employer shall also ensure that Mr D is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr D £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr D has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

View determination

Download

Related decisions

  • State Street Group Personal Pension Plan (CAS-108141-F2X8)
    Complainant: Mr R
    Respondent: State Street Bank and Trust Company
    Outcome: Partly upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-108141-F2X8
    Date:
  • NEST (CAS-106341-G1M4)
    Complainant: Mrs Y
    Respondent: Peter Marson Optometrist
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-106341-G1M4
    Date:
View all decisions