We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Smart Pension (CAS-90820-K9Z2)

Complainant: Ms Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-90820-K9Z2
Outcome: Upheld
Respondent: Ms Nicola Lovell trading as Lovells Housekeeping
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and to put matters right Ms Lovell shall ensure that all unpaid contributions are paid into the Scheme. Ms Lovell shall make sure that Ms Y is not financially disadvantaged by her maladministration. So, she shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ms Lovell shall also pay Ms Y £500 for the significant distress and inconvenience caused to her. 

Complaint summary

Ms Y has complained that Ms Lovell, despite deducting contributions from her pay, has failed to pay these into the Scheme.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-130996-Q6W2)
    Complainant: Mrs S
    Respondent: Solange Bakery Ltd and Artisan Traditions Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-130996-Q6W2
    Date:
  • NEST Pension Scheme (CAS-111261-C9W2)
    Complainant: Mr N
    Respondent: Pod Design & Build Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111261-C9W2
    Date:
View all decisions