Scheme:
Smiths Industries Pension Scheme
Complainant:
Mr N
Respondent:
Smiths Pensions Limited
Topic:
Benefits: refusal/failure to pay or late payment
Ref:
PO-19511
Date:
Wed 27 Nov 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N has complained that the Scheme administrator told him he would receive payment of a lump sum when he reached aged 55 on 22 May 2017. He booked a holiday in expectation of receiving payment of the lump sum on this date. When it was not paid on 22 May 2017, Mr N had to cancel and rebook his hotel and flights.

View determination