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Smiths Industries Pension Scheme (PO-19511)

Complainant: Mr N
Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-19511
Outcome: Not upheld
Respondent: Smiths Pensions Limited
Type: Pension complaint or dispute

Ombudsman’s Determination


I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N has complained that the Scheme administrator told him he would receive payment of a lump sum when he reached aged 55 on 22 May 2017. He booked a holiday in expectation of receiving payment of the lump sum on this date. When it was not paid on 22 May 2017, Mr N had to cancel and rebook his hotel and flights.

View determination


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