Scheme:
Scottish Power Pension Scheme
Complainant:
Mrs S
Respondent:
1. The Trustee of the Scottish Power Pension Scheme 2. Capita plc
Topic:
Failure to provide information/act on instructions
Ref:
CAS-30336-B6R3
Date:
Wed 29 Jan 2020
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustee or Capita.

Complaint summary

Mrs S has complained that she was provided with the option to take her benefits as a lump sum through trivial commutation rules, she accepted this but then the option was taken away.

View determination