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Principal Civil Service Pension Scheme (PO-22345)

Complainant: Mr Y
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-22345
Outcome: Partly upheld
Respondent: 1. My CSP
2. The Cabinet Office
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr Y’s complaint is partly upheld and to put matters right, MyCSP shall pay £100 and the Cabinet Office shall pay £400 to Mr Y, for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns the loss of his Death Benefit Nomination Forms (DBN), following a transfer of the PCSPS’ administration from another company to MyCSP.

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