We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva Staff Pension Scheme (PO-14210)

Complainant: Mr T
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-14210
Outcome: Not upheld
Respondent: Aviva Staff Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that the benefits he accrued in the Scheme during his employment, have been refunded back to Aviva.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-60994-H2H2)
    Complainant: Dr S
    Respondent: NHS Business Services Authority
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-60994-H2H2
    Date:
  • Volkswagen Group Pension Scheme (CAS-71351-P8X2)
    Complainant: Mr N
    Respondent: Volkswagen Group Pension Scheme Trustee Limited
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-71351-P8X2
    Date:
View all decisions