Royal London Pension Scheme (PO-2518)
Complainant: Mr Steven Brown
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-2518
Outcome: Not upheld
Respondent: Royal London Group
Type: Pension complaint or dispute
Date:
Subject
Mr Brown complains that he was not informed that the with-profits fund in which the Plan was invested had been closed to new business.
The Pensions Ombudsman’s determination and short reasons
The complaint should not upheld against Royal London because there was at the time no regulatory or other requirement to inform Mr Brown that the with-profits fund had closed to new business.
View determination
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