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Windsor Life Personal Pension Plan (D55081933) (81492/1)

Complainant: Mrs H Hopwood
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: 81492/1
Outcome: Upheld
Respondent: Windsor Life Assurance Company Limited (Windsor Life).
Type: Pension complaint or dispute
Date:
Appeal: No

Mrs Hopwood says that Windsor Life failed to make an annual income drawdown payment from the Plan in November 2008, and again failed to make the payment when she requested them to in February 2009. This impacted on the payment of her Open Mar …

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