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Railways Pension Scheme (CAS-33277-G2Q6)

Complainant: Mr K
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-33277-G2Q6
Outcome: Not upheld
Respondent: Railways Pension Trustee Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by the Trustee.

Complaint summary

Mr K has complained that he was unable to commute his annual pension into a one-off lump sum payment. He said that this was needed to pay off his “debts” and to “make essential modifications” to his home.

Mr K said that the Trustee has discretion to allow for such payments under “special circumstances”, and that his circumstances should qualify.

View determination

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