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Civil Service Pension Scheme (PO-26998)

Complainant: Ms E
Complaint Topic: Misquote/misinformation
Ref: PO-26998
Outcome: Partly upheld
Appeal outcome: None
Respondent: Cabinet Office
MyCSP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms E’s complaint against MyCSP is partly upheld. To put matters right MyCSP shall pay Ms E £500 for the significant distress and inconvenience caused.

Complaint summary

Ms E has complained that MyCSP failed to explain to her the effect partial retirement would have on her ability to take her Widows’ Pension Scheme (WPS) refund as a lump sum.

View determination

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