We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Principal Civil Service Pension Scheme (CAS-32800-Q4G0)

Complainant: Mr H
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-32800-Q4G0
Outcome: Not upheld
Appeal outcome: None
Respondent: MyCSP
Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by MyCSP or the Cabinet Office.

Complaint summary

Mr H has complained about the incorrect pension statements he received from MyCSP, the administrator for the PCSPS. As a result, he has lost trust in the administration of his pension and would like an external audit of his pension record to ensure he has the correct benefits.

View determination

Download

Related decisions

  • HSBC Bank (UK) Pension Scheme (CAS-13126-Z0N2)
    Complainant: Mrs R
    Respondent: HSBC Bank Pension Trustee (UK) Limited
    Sun Life Financial of Canada (UK) Limited
    Outcome: Upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-13126-Z0N2
    Date:
  • TPS Benefits Scheme (CAS-79089-Z5M8)
    Complainant: Professor N
    Respondent: The Trustee of the TPS Benefits Scheme
    Outcome: Upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-79089-Z5M8
    Date:
View all decisions