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Renault UK Limited Pension Fund - Renault Section (CAS-36353-J5C3)

Complainant: Mr D
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-36353-J5C3
Outcome: Not upheld
Appeal outcome: None
Respondent: Mercer
The Trustees of the Renault UK Limited Pension Fund
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Mercer or the Trustees.

Complaint summary

Mr D has complained that:-

  • He was not informed that he could have received an early retirement pension on an unreduced basis.
  • The Cash Equivalent Transfer Value (CETV) of his benefits in the Fund fell between 2016 and 2018.
  • Mercer applied reductions to his CETVs.
  • Mercer provided him with poor service.

View determination

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