We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-103235-H9C3)

Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-103235-H9C3
Outcome: Upheld
Respondent: Gunns Bakery
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Mrs E £1,000 for the serious ­distress and inconvenience it has caused her.

Complaint summary

Mrs E has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Mrs E has said that the missing contributions amounted to £408.91.

View determination

Download

Related decisions

  • State Street Group Personal Pension Plan (CAS-108141-F2X8)
    Complainant: Mr R
    Respondent: State Street Bank and Trust Company
    Outcome: Partly upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-108141-F2X8
    Date:
  • NEST (CAS-106341-G1M4)
    Complainant: Mrs Y
    Respondent: Peter Marson Optometrist
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-106341-G1M4
    Date:
View all decisions