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Barclays Bank UK Retirement Fund (CAS-81983-B2S6)

Complainant: Mr L
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-81983-B2S6
Outcome: Not upheld
Respondent: Willis Towers Watson (WTW)
The Barclays Fund Board of Trustees (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee. 

Complaint summary

Mr L has complained that WTW will not put his pension into payment, until he provides bank account details in his name. 

View determination

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