We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST Pension Plan (CAS-111953-P0L3)

Complainant: Mrs L
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-111953-P0L3
Outcome: Upheld
Respondent: Colline's Kitchen
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs L’s complaint is upheld and, to put matters right, the Employer shall pay £1,401.53 into the Scheme. The Employer shall ensure that Mrs L is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs L  £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs L has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

Mrs L has said that the missing contributions amounted to £1,401.53.

View determination

Download

Related decisions

  • NEST (CAS-106341-G1M4)
    Complainant: Mrs Y
    Respondent: Peter Marson Optometrist
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-106341-G1M4
    Date:
  • Options Workplace Pension Plan (CAS-97119-Y9L3)
    Complainant: Ms T
    Respondent: Core TV Solutions Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-97119-Y9L3
    Date:
View all decisions